As our adventures are often “off the beaten track” it is next to impossible to contact our tour leaders and have them arrange these services in such a short time frame. We highly recommend adding services to your booking at least 30 days prior to your departure date as amendment fees will apply between 30 – 10 days.

Yes! You can do so online or by phone (visit our contact us page). Please be sure to have the following details on hand:

Full name as it appears on your passport
Passport number, expiry date and place of issue
Nationality
Full mailing address
Date of birth
Occupation
Emergency contact name and phone number
Details regarding any medical or dietary requirements
Credit card details
Payment is by credit card. If your tour departs within 60 days full payment is required, otherwise a deposit of $250/ €250, £100 per person will confirm your booking. If you are booking an expedition cruise aboard the M/S Expedition full payment is required if your tour departs within 90 days, otherwise a deposit of deposit of $750/ €750/ £400 per person will confirm your booking. Initial documents will be emailed to you within 48 hours of confirming your booking.

The availability listed on our website is updated every minute however on some tours we must confirm arrangements with our people on the ground, a process which usually takes no more than 24 hours. When you book online you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed. We strongly recommend that you do not make any other non-refundable travel arrangements until you receive confirmation that your space has been held.

The security that comes from knowing your trip is locked-in is a feeling that can’t be topped. We like that feeling – so much so that we figured everyone should have it. Every WeTravel departure is guaranteed to run. Yup, all of them. Once you’ve booked and paid, that’s it; you’re going. Guaranteed. Your trip won’t be cancelled by us for any reason (beyond harsh weather or safety issues). Promise.

All of our tours require that you have medical travel insurance which includes at least USD$200,000 worth of emergency evacuation and repatriation coverage. On Day 1 WeTravel representative will ask you for proof of coverage. If you do not already have coverage please give us a call and we can arrange this for you. Cancellation insurance is recommended but not mandatory.

As a sustainable company we try to limit the amount of paper that we consume, therefore, all documents are electronically sent directly to your email account. Please consult a WeTravel staff or email if this is not possible.

All documentation is sent electronically by email. Shortly after we receive your payment we will send you your initial documents. Final documentation will be sent by email no later than two weeks prior to the departure.

You sure can. Please let your agent or let us know at time of booking or indicate this when making your online booking.

When your deposit is made, and we confirm your booking, it is non-refundable. If you cancel your booking within 60 days of departure, the penalty is 50% loss, and if you cancel within 30 days, it is 100%. Because of this, we highly recommend taking out an All-Inclusive Insurance policy, so you know your investment is secure! For further information regarding our terms and conditions, please visit our Booking Terms and Conditions page.

You can confirm your space by email ([email protected]) or by phone (visit our contact us page for local numbers). Please be sure to have the following details at hand:

Booking Reference Number (provided to you at the time you held your option)

Full name as it appears on your passport

Passport number, expiry date and place of issue

Nationality

Full mailing address

Date of birth

Occupation

Emergency contact name and phone number

Details regarding any medical or dietary requirements

Payment is by credit card. If your tour departs within 60 days full payment is required, otherwise a deposit of $250/ €250, £100 per person will confirm your booking. If you are booking an expedition cruise aboard the G Expedition full payment is required if your tour departs within 90 days, otherwise a deposit of $750/ €750/ £400 per person will confirm your booking. Initial documents will be emailed to you within 48 hours of confirming your booking.